TO DISCOVER WHETHER D.A.G SERVICES SHOULD BE YOUR PROVIDER OF CHOICE, PLEASE REVIEW “THE D.A.G SERVICES CLIENT EXPERIENCE” 

OUR SERVICES INCLUDE: 

Boiler Repairs, Servicing and Reactive Maintenance 
Maintenance Contracts (with 24/7 cover available) 
Knowledge transfer and training for building managers 
Full installations Appraisal of existing installations 
Upgrading to renewables & energy efficiency 

BOILER REPAIRS, SERVICING  & REACTIVE MAINTENANCE 

We can assist new customers requiring fault rectification during normal office hours, whilst existing clients with a Maintenance Contract also have the option of our 24/7 call out service. We want to get you back up and running as soon as possible because we understand the frustration that a lack of hot water and heating brings, especially in the colder months. We can also assist with drainage, TR19 ventilation & extraction duct cleaning and deep cleaning of communal areas & furniture. 

MAINTENANCE CONTRACTS 

A maintenance contract will give you total peace of mind – we will look after your system and undertake regular servicing and maintenance. Prevention is always better (and usually cheaper) than cure. No more searching for a solution, in a panic, at the worst possible time. 

FULL INSTALLATIONS 

D.A.G Services are experienced in providing new heating and hot water systems for both newbuild property and the replacement of outdated existing systems. This encompasses both commercial and residential buildings, and we specialise in servicing larger premises which can have more complex requirements and solutions. We welcome enquiries from Architects, Quantity Surveyors and Project Managers who are at the planning stage. 

APPRAISAL OF EXISTING INSTALLATIONS 

We can provide the necessary expertise to fully evaluate your current systems. If you are experiencing frequent breakdowns, then this service is especially important. This can include identifying previous workmanship issues requiring rectification, upgrading components for efficiency gains, boiler replacements, estimating the expected longevity of the whole system, and, for a full replacement system, our recommendations, specifications and costings. 
 
We can also assist prior to installation to ensure maintenance has access and that adequate isolation of components has occurred to avoid total shut down in the event of a breakdown or plant replacement 
 
 
 
 
 
 

KNOWLEDGE TRANSFER & TRAINING FOR BUILDING MANAGERS 

D.A.G Services values mean that we are committed to providing the best advice and solutions – we will always “triage” a reported fault. We would much prefer to advise a suitably informed building manager as to how to solve a simple problem, than to send out an engineer who may spend 5 minutes on site, but incur you an unnecessary call-out fee. We can therefore provide staff and owners the advice and (where needed) training to be able to manage simpler tasks (such as restarting a boiler after a powercut). This becomes especially important with new installations. 

UPGRADING TO RENEWABLES & ENERGY EFFICIENCY 

Since the focus on Climate Change and energy efficiency has grown year-on-year, and with new technologies coming increasingly to the forefront (such as Air and Ground source heat pumps), D.A.G Services will be pleased to work with our clients to identify opportunities for becoming more “eco-friendly”. Returns on Investment in this area have been improving in recent years. 

CASE STUDIES 

CASE STUDIES 1 Space heater replacement due to lack of maintenance by previous tenant 

A New customer called requesting a service on a space heater that wasn’t giving out heat. We discovered it was dangerously leaking fumes back into the building due to a damaged casing & rust within the heater structure. There was no alternative but to condemn and quote for replacement. 
A failure in the flue to the roof seal caused by poor installation originally caused the premature failure. The client had only recently moved into the premises so had unknowingly inherited the problem. 
The scale & rust from the old unit 
OUR RECOMMENDATION 
A planned maintenance programme will cost a relatively small amount in comparison to the expensive replacement of the whole unit. 
The rusted inside allowing combustion fumes into the building 
The new unit during installation 

CASE STUDIES 2 Plant room with leaky pump. We help clients with inherited problems 

Whilst on a site visit to quote at another location in North London we got an emergency call to deal with a flood in a plant room in Central London. We arrived within 60 minutes of the original call to find a mechanical seal on a pump had failed, the water had spilled onto the tanked floor of the roof top plant room and damaged the ceiling in the apartment below due to the failure of the sump pump to kick in, and a crack in the tanking. 
This was for a new Facilities client who had asked us to take over the buildings from their previous company as they were unhappy about the standard of service they’d received. We found the sump pump hadn’t been serviced as the debris was from a build-up of dirt that routine servicing would have removed. The tanking failure was due to poor installation and a lack of contact with the subfloor, allowing movement that had cracked the sealed joints. The mechanical seal failure can occur by just being in service, but the lack of a backup pump able to take over immediately made a bad situation worse. 
OUR RECOMMENDATION 
D.A.G Services can install equipment or snag work carried out by others prior to taking on a contract to prevent issues like this in service. 

CASE STUDIES 3 Routine Service of boilers or gas fires 

We regularly service domestic gas boilers and gas fires where fitted in individual apartments or sheltered accommodation. Unlike some utility companies we do more than put a gas analyser on the flue & give a cursory look. We thoroughly clean the unit, burner etc to ensure efficient and safe usage. 
OUR RECOMMENDATION 
If you are a Landlord or a Facilities Manager, request a quote from us to carry out all of your apartments as one job in the summer months to minimise inconvenience to residents or clients so you can be assured of trouble-free use in the crucial winter months. You don’t wait until your car or greenhouse freezes up before preparing for winter! 

CASE STUDIES 4 Full service including strip down of boiler to fully descale, decoke & refurbish 

A full service means taking the unit apart to look for faults, wear, scale buildup & internal leaks, all of which can compromise the efficiency, safety or correct working of the unit. Proper maintenance saves larger invoices and major breakdowns as problems are spotted sooner with fewer components requiring replacement.  
 
In this case during a routine service it was noted that this crack had appeared, this required parts replacement but if no service had been done this fault would have caused major problems and expense in the future 

CASE STUDIES 5 Emergency call-out to Nursing home with only warm hot water. 

An emergency phone call to the office mid afternoon, “hot water very cool but boilers are running, we can’t find out why”. Our engineer was onsite within 90 minutes, ascertained that a fault in the flue damper motors was causing the boiler to run too cool so only warming the water. A temporary solution was set up to prevent the dampers closing 
so the boilers didn’t drop down to the lower heat and arrangements were made to get the parts to install as soon as possible. We attended two days later with the special order parts and replaced all flue damper motors to ensure no reoccurrence. We then reset all the necessary BMS controls to enable efficient working again. 
OUR RECOMMENDATION 
Even with regular servicing, faults can still arise with increasingly complex systems as more emphasis is put on environmentally friendly and efficient working. D.A.G Services 24/7 emergency call out facility to all Planned Maintenance Contracts means that when the unexpected occurs we are on hand to resolve it as quickly as possible and whenever possible leaving with a working safe system even if not working fully. 
 
 
 

GET IN TOUCH TODAY 

To contact us for help and advice  
and to check our FAQ’S 
 
 
 
 
 
 

ARE YOU A PROFESSIONAL? 

If you are a Professional working within the Facilities Management, Housing Management, Project Management, Quantity Surveying or Architecture fields then you may wish to view our Professional Partner resource here 
 
 
 
 
 
 

MEET THE TEAM 

To find out more about us and why we should be your service provider of choice, meet the Team here: 
 
 
 
 
 
 

GET IN TOUCH TODAY 

To contact us for help and advice  
and to check our FAQ’S 
 
 
 
 
 
 

ARE YOU A PROFESSIONAL? 

If you are a Professional working within the Facilities Management, Housing Management, Project Management, Quantity Surveying or Architecture fields then you may wish to view our Professional Partner resource here 
 
 
 
 
 
 

MEET THE TEAM 

To find out more about us and why we should be your service provider of choice, meet the Team here: 
 
 
 
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